Retailer Reference

See below for useful how-to videos, best practice guides and other helpful resources. This page is a work in progress so keep checking back as we add more resources.

Sections on this page:

Reference Guides
How-to Videos

Reference Guides

Quick Reference Guides

Retailer Compact Quick Reference Guide

RetailerPro Quick Reference Guide

GT20 Quick Reference Guide

GT28 Quick Reference Guide

QR Code Reference Sheet- How To Videos

Detailed Reference Guides

Retailer Compact Reference Guide

GT20 Reference Guide

GT28 Reference Guide

Retailer Pro Reference Guide

Other Reference Materials

Scratch-its Planograms

Affidavit for Stolen Scratch-its

Cleaning & Disinfecting Your New Lottery Gaming Equipment

Sample – Scratch-it Inventory Sales Sheet

Traditional/Video Register Balancing Sheet

How-to Videos

Game Touch 20/28 Support

Game Touch Support

Signing On

Signing on and management functions

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Game Touch Support

Playslip Jams

Clearing jams and cleaning the play slip reader to prevent them

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Game Touch Support

Clearing Bill Jams

Accessing the cash box and bill acceptor to clear jams

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Game Touch Support

Loading Scratch-its

Loading and unloading Scratch-it tickets

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Game Touch Support

Help Screen

Locating and using the help screen and ADA “flip screen”

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Game Touch Support

Shopping Cart

Adding or removing items and checking out

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Game Touch Support

Loading Paper

Opening to printer to reload or clear paper jams

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Game Touch Support

Multiplier Options

Choosing numbers, multipliers and multiple draws

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Game Touch Support

Cleaning Equipment

Cleaning products and best practices

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Retailer Compact Support

Retailer Compact Support

Reports

Running and printing standard reports

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Retailer Compact Support

Printing Tickets

Printing & validating tickets using the Retailer Compact terminal

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Retailer Compact Support

Equipment Basics

High-level overview of types of Lottery equipment you may have at your location

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Video Lottery Terminal Support

VLT Support

Validating Tickets

Validating single or multiple cash slips

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VLT Support

End of Day Reports

Using your end of day report to determine deposit amount

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VLT Support

Signing on to iLink

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VLT Support

Loading Paper

Best practices for loading paper in terminals

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VLT Support

VLT Paper Jams

Opening the printer to clear jams

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VLT Support

Disabling VLTs

How to disable Video Lottery terminals

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VLT Support

Opening VLT Doors

Best practices for opening doors of all terminal types

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VLT Support

Cash Box

Opening, removing, and replacing the cash box

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VLT Support

Bill Jams

Clearing cash jams in a bill acceptor

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VLT Support

Cleaning VLTs

Best cleaning practices for Video Lottery and iLink terminals

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