Retailer Training

Responsible Gaming and You

This training module will help you learn what Responsible Gaming means. It will provide you with tools and resources to promote best practices with customers or others impacted by gambling issues.

Certificate Training

Responsible Gaming and You

Required retailer Responsible Gaming training

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Scenario One

How Scratch-it Games Work

Learn how they work and how to talk to players about odds and payouts.

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Scenario Two

Video Lottery Risky Play

How to identify risky play and navigate supporting players.

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Scenario Three

Offering Help and Information

How to offer information in non-judgmental ways and support responsible play.

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Scenario Four

Caring for Customers During Covid

Tips for supporting customers who may be struggling during challenging times.

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Additional Videos

Additional Video Trainings

Retailer Compact Support

Reports

Running and printing standard reports

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Game Touch Support

Help Screen

Locating and using the help screen and ADA “flip screen”

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Game Touch Support

Cleaning Equipment

Cleaning products and best practices

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VLT Support

Cleaning VLTs

Best cleaning practices for Video Lottery and iLink terminals

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Game Touch Support

Clearing Bill Jams

Accessing the cash box and bill acceptor to clear jams

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Game Touch Support

Playslip Jams

Clearing jams and cleaning the play slip reader to prevent them

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VLT Support

Bill Jams

Clearing cash jams in a bill acceptor

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VLT Support

VLT Paper Jams

Opening the printer to clear jams

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VLT Support

Disabling VLTs

How to disable Video Lottery terminals

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VLT Support

Cash Box

Opening, removing, and replacing the cash box

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